![]() ![]() With remote interactions becoming more common during the COVID-19 pandemic, Aircall was well-placed to benefit, and that is exactly how it went down. It can also integrate with Intercom, allowing agents to switch from a call to a text conversation in a single click. The platform also provides a general overview of all the calls taking place so they can be assigned, tagged and organized.Īnother useful capability of Aircall is that it can integrate with popular business tools such as Salesforce, Zendesk and Zoho. ![]() The platform makes it possible to send a caller to multiple agents at once if necessary, or a specific person, followed by a second person if that first individual isn’t available. Where Aircall’s platform excels the way it handles more complex calls. The system takes care of configuring greeting messages, setting up business hours and handling call queues. With Aircall, customers get access to virtual phone numbers in each country they do business in. It’s a software-as-a-service product that’s meant to replace legacy call center systems and scale as its customers grow their operations. It sells a cloud-based call center software platform that can be used by customer support and sales teams to field thousands of calls per day. The Series D round was led by the Growth Equity business within Goldman Sachs Asset Management, and joined by existing investors DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, Swisscom Ventures and Gaia Capital Partners.īased in France, Aircall was founded in 2014. Call center software startup Aircall SE hit unicorn status today after raising $120 million in a late-stage funding round, just 13 months after it raised just over half that amount. ![]()
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